Traditional IT support is often slow, repetitive and escalation driven. IT teams spend valuable time resolving recurring issues, while knowledge remains fragmented across PDFs, SOPs and individual expertise. Auxhealium by Galaxy changes this model. An AI-powered conversational IT support platform, Auxhealium combines guided troubleshooting, enterprise knowledge retrieval and self-healing automation to deliver continuously improving automated IT support. How Auxhealium Works • AI L1 Chat Assistant Employees can interact with an AI-powered L1 support assistant through web chat, with guided troubleshooting designed to resolve common IT issues quickly and consistently. • Omnichannel Support The same support experience extends across Microsoft Teams and WhatsApp, enabling employees to access IT assistance through the channels they already use. • Intelligent Resolution Auxhealium intelligently determines the most effective resolution path. Where a predefined workflow exists, it uses guided decision-tree workflows. When required, enterprise documentation is leveraged for contextual resolution. • Automated Remediation Approved automation can securely execute actions through Ansible playbooks, helping resolve recurring issues without manual technician intervention. • OTP-Authenticated Execution Before remote scripts are executed, users can authenticate through the Auxhealium desktop application using a one-time password (OTP) adding a verification layer to automated endpoint remediation. • Live Execution Visibility Users and administrators can track OTP authentication, playbook progress and success/failure results, bringing visibility to automated resolution. AI THAT KNOWS WHEN TO SEARCH, AUTOMATE OR ESCALATE • Enterprise Knowledge Retrieval | RAG When a predefined workflow does not fit the issue, Auxhealium can search uploaded PDFs, SOPs, manuals and knowledge-base content for contextual answers. The platform is designed to retrieve and apply enterprise knowledge to support accurate resolution. • LLM Fallback When relevant information is not available in the enterprise knowledge base, the AI can provide a conversational response through the configured LLM. • Seamless Escalation If an issue cannot be resolved automatically, it can be escalated to technicians keeping human expertise in the loop rather than forcing automation where it is not appropriate. BUILT FOR IT OPERATIONS Auxhealium brings together a comprehensive set of capabilities for administrators and IT teams: • Dashboard & Operational Insights Monitor ticket volumes, conversations, timelines and operational activity. • User Management & RBAC Manage users, workflow access, inactive accounts, profiles and audit trails with role-based permissions. • Azure SSO Enable authentication through Azure Active Directory • Document Administration Upload, manage and remove PDF content used by the RAG knowledge system. • Scheduled Jobs Schedule software updates and other IT tasks with WhatsApp/email notifications. • Hardware & Software Inventory Collect device inventory information through automation playbooks. • Job & Campaign Monitoring Track live Ansible and campaign execution status. • Laptop & IP Context Awareness Use device profile and IP information to target the appropriate automation. • Built-in Automation Catalog Access ready-to-use automation scenarios including maintenance, local user management, Office setup, Teams audio troubleshooting and more. • Voice-to-Voice AI Support Enable a more natural support experience through voice interaction and spoken AI responses. • Image Analysis & Visual Troubleshooting Users can upload screenshots or images for AI-powered analysis of errors, helping identify issues and recommend or trigger appropriate remediation workflows. Auxhealium is designed around a Human-in-the-Loop Learning approach. When a technician resolves an issue manually, that resolution can be recommended for automation. The new automation is then validated through successful executions. Once proven reliable, it can run without human intervention. The result? • Fewer repetitive tickets. • Faster resolution. • Scalable IT support. • More productive IT teams. • Continuously improving automation. The platform is designed to significantly reduce IT support ticket volumes, improve SLA compliance and resolution speed, convert manual fixes into scalable automation and free technicians for higher-value work Auxhealium by Galaxy is transforming IT support with AI-powered conversations, intelligent knowledge retrieval and automated remediation. From guided troubleshooting to Ansible-driven self-healing, Auxhealium helps organisations resolve issues faster, reduce repetitive tickets and empower IT teams to focus on what matters most—innovation. To discover how Auxhealium can transform your IT operations, write to us at marketing@goapl.com
Galaxy Blog
AUXHEALIUM BY GALAXY From IT Support to Autonomous
Auxhealium is designed around a Human-in-the-Loop Learning approach. When a technician resolves an issue manually, that resolution can be recommended for automation. The new automation is then validated through successful executions. Once proven reliable, it can run without human intervention.
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