In Facility management services, Galaxy ensures that the customer equipment’s are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources.
Our FMS includes Desktop/Laptop & Server management, Network & Security Management, Onsite services, Maintenance services, Server and Backup Management, Help Desk Services, Anti-Virus Support, Vendor Management, Complete IT outsourcing.
Galaxy has over 250+ resources providing technical and after sales product support to End user / corporate customers. With our trained technicians, diagnostic tools, leading industry Customers, and OEM Qualified partners, we offer greater peace of mind by helping you provide warranty services of IT assets and by the way we carry Onsite services in all the metro cities of India.
We make our customer comfortable by giving first level of support telephonically so that support is expedited asap without waiting for our Engineer to visit. We also provide warranty extension services, which protects your investments while helping you realize your objectives for cost efficiency.
Our robust delivery platform is built upon the years of great delivery experience. Galaxy provides complete solutions for the repairs and maintenance of all OEM products. Our Maintenance services include Preventive maintenance, Technical troubleshooting – remote and physical, Problem simulation and diagnostics, Driver updates, Formatting, Software updates, Warranty and Post warranty support.
We have dedicated spares in order to meet stringent incident. We can meet the constant changing requirements with agility. We offer Mission Critical 24×7 Support, On-site Support, Proactive, Periodic check, Remote Monitoring support, Resident Engineer to maintain SLA of our customers.