Galaxy Office Automation

BOTS As Employees, Busting The Myth

BOTS As Employees, Busting The Myth

BOTS AS EMPLOYEES, BUSTING THE MYTH

Digital technology is the latest buzz in the market… what if we at Galaxy, go one step further and say “if we could provide Digital Employees” for your organization.

Don’t panic, we do not intend to replace human workforce – instead we want to create an eco-system wherein digital employees could work as a helping hand to human employees.

Surprised? How can this be possible? What are the processes/tasks that Digital Employees can perform? So here it goes – any tasks/process that is repetitive in nature, has a sequence/workflow associated with it and is high in volume, can be completely automated using software bots or like we call – Digital employees. This could form as eligibility criteria for any tasks/process

Sounds good, but why should I use Digital Employees ? This is a genuine question and answer is ? Digital Employees can perform almost any task – at a fraction of the cost, at much faster rates with almost zero error rate – needless to say all how this could boost business..

Next obvious question is how can we create these Digital Employees (Bots)? Is this a complex process? Can a business user do it without being dependent on IT Team?

The answer is YES. The platform which we provide is very user friendly and has most of the features in drag and drop manner. All the business user has to do – is apply this drag and drop feature as per the business logic. An example to further clarify – sales user can create a Digital Employee (bot) which could do following activity

  • Login to CRM application
  • Read an excel file that contains data on leads (say 50 records daily)
  • Insert excel file leads into CRM application one by one
  • Extract a report from CRM application of all leads entered
  • Send an of extracted email to senior manager

Imagine the above use case for field sales in banks – wherein on an average the Sales team size is 2000+ and all the sales resources must do this activity on daily basis and that too manually. Digital

Employee can remove these manual/repetitive tasks/process and save lot of productive hours for these Sales Representatives. All of this, without involving the IT Team.

This was just one use case – you could consider any task/process(basis eligibility criteria defined earlier) in the organization and create a Digital Employee to perform those processes. Thus, we provide a platform which creates Digital Employees. The common terminology used in industry to define this platform is Robotic Process Automation i.e. RPA

I hope you are able to co-relate these three terms now i.e. Digital Employee – Bots – RPA.

RPA has wide range of usage and is industry independent i.e it can be used in Banking, Insurance, Pharma, Telecom, Retail etc. Also, within as industry RPA can be applied to any teams such HR, Sales, Accounts, Operations, Support etc

How to start with RPA ? At first, you can identify all processes across multiple teams which could be considered for RPA. Do a feasibility check with Galaxy to qualify the process for RPA and then start off with project. This would be useful for organization which is large and has a team which can dedicatedly work with multiple teams to evaluate processes for RPA.

Alternatively, for smaller and mid size organization, Galaxy would recommend to start small i.e. identify one or two process and start off with the project. Once the usage of RPA is familiar, other teams would gradually understand the benefits of RPA and other processes could be taken up. Interestingly, this methodology was also used by one large international bank wherein started off with small number of process with 10 bots in the environment and gradually over a period of year they reached upto 2500 bots in the environment.

Blog Credit – Robin George – Sales Specialist – Mobility and Automation, Galaxy Office Automation Pvt Ltd

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Blockchain Technology

Blockchain Technology

LENOVO TRANSFORMS SUPPLY CHAIN OPERATIONS WITH BLOCKCHAIN

Lenovo is a strong believer and developer of innovative solutions, so it is not surprising that the company would adopt emerging technologies internally to optimize its own supply chain. Lenovo has consistently been recognized as a global leader in supply chain, but is always looking for new ways to improve operations. To optimize the movement of raw materials, components and $43 billion in finished products each year between factories, distribution centers and customers, Lenovo has implemented emerging technologies such as blockchain.

Blockchain is a digital, decentralized ledger database that records and stores all transactions between users on a given network. Transaction records (or ‘blocks’) are timestamped and cryptographically secured, locking them in a linear, chronological order. This provides a transparent, immutable collection of every record, safeguarded against tampering.

With blockchain, leaders at Lenovo aim to improve visibility and efficiency, drive revenue growth, and ultimately transform their supply chain from a cost center into a profit center.

“We already have best-in-class systems and processes in place, and have been recognized by Gartner as an industry leader in supply chain excellence,” said Bobby Bernard, Global Procurement and Supply Chain Executive for Lenovo’s Data Center Group. “But we’re always looking for ways to optimize operations even further, and blockchain stood out as the ideal way to increase visibility and transparency across the supply chain.”

Vishnu Kotipalli, Lenovo’s Global Supply Chain Strategist, also saw a clear advantage in using blockchain: “It’s the ideal platform for recording supply chain transactions, as it makes it much easier to track and audit the movement of goods,” he said.

Blockchain Increases Transparency and Efficiency in Inventory Procurement

Inventory procurement was a logical place to test blockchain as a proof of concept. Previously, Lenovo used paper to exchange purchase orders and invoices with original equipment manufacturing partners. Bernard saw a huge downside in this process: “It’s a lot of paperwork, which inevitably leads to inconsistencies due to human error, forms lost in the shuffle and so on,” he said. “We want to put this entire process onto the blockchain to make it completely transparent. So rather than sending paper or electronic documents back and forth, everyone will be able to exchange information securely via a blockchain platform. And there can be no question of when a supplier submitted an invoice, for example, as the transaction record is there for everybody to see.”

Moving the procurement process to blockchain also saves a tremendous amount of time. What used to take weeks and even months with the exchange of paperwork now takes only days or hours on the blockchain platform.

Passing Successful Blockchain Solutions on to Customers

Building upon this success, Lenovo plans to implement blockchain technology in other areas of its supply chain, including asset management, supplier onboarding, business partner compliance, software royalty management and tracing the origin of minerals and metals used in production. And ultimately, the company plans to offer blockchain-based supply chain solutions as services to its customers.

Having experienced the benefits of blockchain firsthand, Bernard is excited to help customers institute this emerging technology in their operations as well: “We know from our own experience how powerful a tool blockchain is and the potential it has to transform supply chain operations for the better – now we want our customers to realize that power too,” he said.

Source: https://www.lenovoxperience.com/newsDetail/283yi044hzgcdv7snkrmmx9ozz3uz94crynr4kxte3ddq5ye

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Multi-Cloud Deployment Planning

Multi-Cloud Deployment Planning

MULTI-CLOUD STRATEGY IS A KEY TO DIGITAL TRANSFORMATION AIMED AT MODERNIZING PROCESSES

Deploying a multi-cloud strategy can lead to substantial benefits, while avoiding vendor lock-in. Here’s how you can do it right. For a growing number of enterprises, a migration to the cloud is not a simple matter of deploying an application or two onto Amazon Web Services, Microsoft Azure, or some other hosted service. It’s a multi-cloud strategy that’s a key part of a digital transformation aimed at modernizing processes.

Benefits of Deploying a multi-cloud
1. Using multiple cloud computing services such as infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) in a single heterogeneous architecture offers the ability to reduce dependency on any single vendor.

2. It can also improve disaster recovery and data-loss resilience, make it easier to exploit pricing programs and consumption/loyalty promotions, help companies comply with data sovereignty and geopolitical barriers, and enable organizations to deliver the best available infrastructure, platform, and software services.

3. Cost optimization is a huge benefit. It’s not so much that you are spending less by going multi-cloud, but rather you can manage risk far better.

4. Flexible & Agile: Having multiple clouds “makes you more flexible and agile, allows for the adoption of best-of-breed technologies, and provides far better disaster recovery. One has the flexibility to run certain applications in a private environment, and others in a public environment, while keeping everything connected. Cloud service providers have the right skill sets to make this all happen so that customers don’t have to maintain this expertise in house.”

Like any other major IT initiative, ensuring an effective multi-cloud strategy involves having the right people and tools in place, and taking the necessary steps to keep the effort aligned with business goals. A multi-cloud deployment adds complexities that require organizations to develop a deep understanding of the services they’re buying and to perform due diligence before plunging ahead, Due diligence includes planning. Use a cloud adoption framework to provide a governing process for identifying applications, selecting cloud providers, and managing the ongoing operational tasks associated with public cloud services, educate all staff on the cloud adoption framework and the details of using selected CSPs [cloud service providers] architecture, services, and tools available to assist in the deployment. Moving to a multi-cloud environment might present risks that were not present in current applications and systems, check for new risks and identify any new security controls needed to mitigate these risks, Use CSP-provided tools to check for proper and secure usage of services. A company’s infrastructure should be treated as source code and change control procedures should be enforced. Procedures will need to address differences in CSPs implementations. Decommissioning of services is also part of due diligence. The most important part of any application or system to the organization is the data stored and processed within. Therefore, it is critical to understand how the data can be extracted from one CSP and moved to another. When relying on multiple cloud services to deliver business applications to customers and internal users, having strong integration between services is vital. Put the right APIs [applications programming interfaces] in place so that systems can work together to create a seamless user experience, with no lags or delays in service.

Manage access and protect data:
Using multiple cloud services, including a mix of public and private clouds, presents a host of security challenges. A key to ensuring strong security is identifying and authenticating users. Use multifactor authentication across the multiple CSPs to reduce the risk of credential compromise.

Organizations should also assign user access rights. That includes creating a collection of roles to fill both shared and user-specific responsibilities across the multiple clouds, Companies will need to investigate the differences in how role-based access control could be implemented with selected CSPs. Another good practice is to create and enforce resource access policies. CSPs over various types of storage services, such as virtual disks and content delivery services. Each of these might have unique access policies that must be assigned to protect the data they store. Protecting data from unauthorized access is vital. This can be achieved by encrypting data at rest to protect it from disclosure due to unauthorized access across all CSPs. Companies need to properly manage the associated encryption keys to ensure effective encryption and the ability to operate across CSPs. It’s also important to ensure that each CSPs data backup and recovery process meets your organization’s needs, Companies might need to augment CSPs processes with additional backup and recovery. Keep an eye on cost: One of the biggest selling points of the cloud is that it can help organizations reduce costs through more efficient use of computing resources. Services are paid for on an on-demand basis, and the cost of buying and maintaining numerous servers is eliminated.

Nevertheless, in a multi-cloud environment it’s easy to lose track of costs that can then get out of control. Carefully consider the cost of managing multi-cloud environments, including human capital costs associated with maintaining multi-cloud competencies and expertise, as well as costs associated with administrative control, integration, performance design, and the sometimes-difficult task of isolating and mitigating issues and defects.

However, leveraging service provider-specific capabilities can lead to Vendor Lock -in, so consider the value and commitment of these choices. Not all applications and compute needs are created equally, and as such, it’s not possible to pick a single cloud platform or strategy that meets all your needs. In general, a multi-cloud strategy provides flexibility and leverage. Having multiple [providers] enables you to not be locked into any one, gives you the benefit of innovation and price negotiation. “To fully realize the benefits of multi-cloud, such as workload portability, you must consider your architecture. For example, deploying applications via containers allows for portability.

Blog Credit – Mukesh Choithani – AVP – DataCenter, Galaxy Office Automation Pvt Ltd

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Enterprise-Grade Kubernetes To The Data Center

Enterprise-Grade Kubernetes To The Data Center

LENOVO AND GOOGLE: BRINGING ENTERPRISE-GRADE KUBERNETES TO THE DATA CENTER

Organizations have always considered time-to-market for their applications as a key success metric for their business. Every industry is aiming to accelerate and simplify application deployments, and containers have emerged as the fastest way to achieve this. Containers help developers package code and dependencies into a single object, enabling a build-once-and-run-anywhere approach, rather than spending precious cycles troubleshooting and trying to tailor software to each environment. Using containers not only helps accelerate application deployment, but also helps create a predictable and reliable strategy for bringing your applications to market. However, the buck doesn’t stop here. Similar to how an orchestration layer is needed for applications running on virtual machines, software is needed to deploy, manage and maintain your containerized applications. Kubernetes has become the de facto standard in the past couple of years to help manage containerized workloads.

After using containers to run internal workloads like Search, Gmail, Maps  and YouTube, Google open-sourced the Kubernetes project to enable customers to run their containerized workloads in production reliably. Google Cloud’s Anthos allows users to run their containerized applications without spending time on building, managing and operating Kubernetes clusters. Recent surveys show that nearly two-thirds of IT departments need an enterprise-grade Kubernetes deployment on-prem. Organizations want to avoid any heavy lifting involved in operating Kubernetes clusters, and are looking to get the same public-cloud like experience in their own data centers.

As recently announced at Google’s Next ’19, Lenovo, working with Google, has validated Google Cloud’s Anthos on Lenovo’s ThinkAgile Platform. This solution will enable Lenovo customers to get a consistent Kubernetes experience between Google Cloud and their on-premises environments. Users will be able to manage their Kubernetes clusters and enforce policy consistently across environments – either in the public cloud or on-premises. In addition, Anthos delivers a fully-integrated stack of hardened components, including OS and container runtimes that are tested and validated by Google, so customers can upgrade their clusters with confidence and minimize downtime.

This collaboration further strengthens Lenovo’s ability to be a complete on-premises and hybrid-cloud solution provider, including hybrid cloud deployments with Google Cloud. Google’s leadership in the open source ecosystem with projects like Kubernetes and Istio is helping bring the cloud-native ecosystem to Lenovo’s proven data center capabilities. Our goal is to enable agility for development and operations teams while reducing risk for customers’ most critical hybrid cloud workloads.

Source: https://www.lenovoxperience.com/newsDetail/283yi044hzgcdv7snkrmmx9ovwkeqasgj9ez69uwpslt01yb

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World Environment Day – Tree Plantation (Galaxy Collaborated With Grow-Trees)

World Environment Day – Tree Plantation (Galaxy Collaborated With Grow-Trees)

ON THE OCCASION OF WORLD ENVIRONMENT DAY, GALAXY PLANTED A THICKET OF 100 TREES FOR TRIBAL’S OF KORAPUT, ODISHA INDIA.

As a socially responsible organization, Galaxy always tried to give back to society and nature in whatever form possible. On the World Environment Day, we collaborated with “Grow-Trees”, a Social Enterprise helping to improve ecological balance in India, we have planted a thicket of 100 trees for Tribal’s of Koraput, Odisha India.

Grow Trees has planted more than 1.5 millions trees across India. Save the environment and plant trees for nature & wildlife.

Advantages Of SD-WAN Implementation

Advantages Of SD-WAN Implementation

SD-WAN – WHAT ENTERPRISE IT LEADERS NEED TO KNOW

As part of rapid evolution, more and more enterprises are adopting new technologies, moving their data and applications to cloud platforms and establishing critical business resources to be accessible anytime, anywhere via direct internet connections. As this happens, there is a huge demand for businesses to change their WAN architectures and adopt a smarter network that that can simplify the interconnection for any user, from any location, via any device over any deployment, while ensuring security and reliability.

Software-defined WAN has been proving to be a game-changer as it uses software-defined networking concepts to let IT work smarter, faster and at lower costs!

Traditional vs. Smart Networking

Traditional WANs use expensive connections such as leased line and Multiprotocol Label Switching (MPLS) that are incompatible with the cloud-centric and mobile-first modern enterprises. It requires huge infrastructure and manual programming to connect disparate complex networks. This is a very expensive, time consuming and error prone process.

SD WAN greatly simplifies the process by automatically determining the most effective way to route traffic across disparate offices and data centre sites by using business defined rules from a central management portal. It comes with the promise of Agility, Flexibility and Security, all of which come at an overall reduced networking and infrastructure cost.

Benefits of Using SD-WAN

If you are stuck with a legacy network, built on rigid, expensive and capacity-constrained MPLS, which doesn’t offer the promise of supporting your business transformation, then it is time to evaluate the benefits of SD-WAN. Listed below are some of the tangible benefits that can justify the investment in this software defined networking rage being created by SD-WAN.

  • Enhanced Availability, Capacity and Resilience

Every organization is dependent on a network with robust infrastructure. Network uptime and availability are defined by how robust the infrastructure is. Although MPLS and other traditional technologies promise availability and uptime, it comes at a very high cost. Organizations also spend on secondary internet link as a failover option, in case of an outage. Although, a secondary option is not as robust and is seldom used, it is a cost the company has to incur.

SD-WAN enables IT to augment MPLS with high-capacity internet connections, which not only connect appropriately to various links in real-time, but also augments bandwidth capacity as needed. SD-WAN automates the use of concurrent links using a feature called Policy Based Routing (PBR). When one link fails, PBR automatically routes application traffic to the most appropriate link, intelligently prioritising traffic by business need, thus improving availability, capacity and resilience, thereby enabling uninterrupted productivity.

  • Disparate Connectivity at Reduced Cost

Using expensive MPLS services to connect globally is a huge cost for companies with multiple locations. Most organizations using traditional WAN continuously upgrade their bandwidth to ensure a reliable connection. SD-WAN reduces networking cost by leveraging inexpensive internet connections and dynamically selecting from a more cost-efficient assortment of public Internet connections and private links.

  • Secure Cloud Connectivity

Traditional WAN is too slow and error-prone to match the networking demands of the Cloud era. As more and more enterprises are steadily moving to cloud data centres and cloud based-applications, there are dedicated MPLS links managing traffic to the cloud. This adds latency to the network, as the traffic that reaches the datacentre ultimately reaches the internet. This kind of network backhaul wastes MPLS capacity, slowing down traffic.

SD-WAN uses a software defined model to intelligently steer traffic to where the app resides on the Cloud, without backhauling to a POP or HQ Data Centre. SD-WAN technology also has built-in firewall capabilities avoiding security compromises.

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Network Segmentation: Best Practices To Secure The Portal

Network Segmentation: Best Practices To Secure The Portal

In the marvelous world of digital, enterprises are in a constant hunt for all the infinity stones – The Internet, The Cloud, Artificial Intelligence, Machine Learning, Internet of Things and Software Defined Networks – to become invincible – Agile, Flexible, Fast and Software Defined – and seek success in the race to digital. Although the analogy may sound cinematic, for networking teams its true to life.

Enterprises have well realized the fact that to invade the digital world further, they first need to secure and upgrade the only portal – The Network – which connects both worlds together. In doing so, enterprises are already going through a drastic change in infrastructure, business models, and functions. IT’s are turning dynamic, and no more they work under silos. The real challenge for IT today is to protect and prevent the only portal – The Network – from unknown and known alien attacks – Cyberthreats. It’s an uphill battle which keeps networking teams on their toes all the time. Like any other powerful defense mechanism, the guardians of this portal  – the networking teams – are well equipped and evolving their arsenal. And, topping the – armory list for network engineers, is Network Segmentation. By segmenting enterprise networks, networking teams confine the impacts of well planned attacks within limited zones.  It prevents attackers to delve deeper into the network.

The network is the reality of the world of digital – and is no less than an infinity stone. The advance Network mechanism of the digital world is nothing but a mesh of Software Defined and Traditional Networks working in sync with the cloud. And segmenting such advance networking mechanism, well poised with high tech solutions, requires a comprehensive strategy. As a result, in today’s ever evolving networking paradigm, networking teams find themselves amidst a chaotic din in order to manage all the infinity stones-  too many high tech solutions and services.

NETWORK – THE REALITY STONE

Connectivity is the bedrock of the digital world. Carrying one of the crucial resources – Data and Information  – of both worlds, networks today play a huge role in life and business. Data and information of all sort generated by – Citizens, Governments, and Businesses – the digital world is all over the network. And, each body – Citizens, Businesses and Governments- is responsible to protect information and data which are confidential. For example, your office  laptop’s password for bank accounts, customer ID, Password etc. For enterprises protecting data and information is not as simple as how you protect your personal data and information on devices, and on different networks.

For enterprise business, employee’s data, stakeholder’s data and most importantly customer’s data, makes networks much more accountable to carry, prevent, and protect data. And just when the networking world clamored for next generation network architecture, SDN emerged as a boon. The flexibility, operational simplicity, the ability to defend next-gen threats, and the option to address digital traffic (workloads) within a definite cloud based virtual environment.

To manage and monitor networks carrying data and information of all sorts globally requires high level of visibility and reduced complexity. Modern network architectures (SDN and Cloud based) help networking teams to segment network at micro level. Centralized management and monitoring, backed with intent based networks driven by policies and other next gen networking solutions – like NFV, AI, ML, Containers, Dockers, Kubernetes – make networks – The Portal – powerful  enough to meet the demands of today and the future needs of the digital world.

WITH POWER COMES RESPONSIBILITY AND …

Too many integrated network solutions and services in today’s dynamic IT environment are making it difficult for networking teams to manage and monitor networks. The sheer size of networks, new technology additions in the IT tech stack, collaboration with different other functions (DevOps, Security, Management and Monitoring teams) and the new norm of BYOD among employees over the years has catered in making managing and monitoring networks tough for IT.

No doubt, with a power like SDN and other infinity stones – next-gen technologies – comes responsibility- to address the rising complexity securely, following a comprehensive management and monitoring strategy. Visibility is the first challenge which comes to mind when talking about complexity. It’s one of IT’s top most priority today.

Overall network visibility, in form of analytics and insights is one of top most priority for enterprise networking teams. It’s obvious because one must be able to see – devices, users and applications – in order to discover, act and implement security measures.

A MICROSCOPIC VIEW OF SEGMENTED NETWORKS

End to end network visibility is one of the major network management challenges networking teams face today. For dynamic IT teams, effective network management starts with empowering networking teams with powerful monitoring and analytics capabilities.  90% of enterprise network teams indicated that they need an end-to-end management environment that covers WAN networking.

Today’s enterprise networks are subjected to meet sudden business changes and requirements. In doing so, networks become vulnerable. Ever evolving traffic patterns of the cloud era, demands more focus on network security. Not so surprisingly, Gartner highlights a rise in security investments for cyber/information security by 55%. And as security measures proliferate, network segmentation hits a new radar in the IT security tech stack.

In most enterprises, network segmentation is used with a perimeter firewall. In addition, Intrusion Prevention System (IPS), Advanced Threat Prevention (ATP) is applied to guard the network perimeter. vLANs and vRFs are two most common types of network segmentation methods used by networking teams. VLANs provide only site-specific segmentation and on the other hand VRFs are used for complex wider deployments. Regardless of the technologies chosen for network segmentation and segregation, there are five common themes for best practice implementations:

  • Enterprises today require just more than traditional firewall and security measures. Host and network should be segmented at a granular level (application and user level), for example segregating data link layer as well as application layer. Measures should be applied to the host and overall network for seamless management and monitoring.
  • Don’t allow the host, network or service communicate with other host, service or network if not needed. If communication needs to be achieved, with other host, service or network using a specific protocol or port, it should be restricted. Using principles of need-to-know and least privilege will help you minimise user privileges and significantly beef up security in dynamic IT ecosystems.
  • Separate business critical operations (Networks, Application and users) based on security requirements, and based on the requirements of host or network. Isolate the out of band management networks, and separate management of critical networks in particular.
  • Authorise, authenticate and identify all users to all other end points for all connections. Ensure access for all users, hosts, and services to all, except those with specific requirements to perform designated functions and duties. Disable all legacy and local services to avoid poor identification, authentication and authorization services.
  • Avoid blacklisting, implement white-listing of network traffic. Allow access only for known good network traffic instead denying access to bad network traffic. By implementing white-listing, you will not only ensure bespoke security policy to blacklisting but it will also help you to significantly improve ability of your networking teams to detect, discover, and act on possible network attacks.

SD-WAN today is responsible to redux innovation in 21st century networking. Thanks to SD-WAN, networking is scalable, flexible, fast and measurable. Its no more hardware centric. Whether Cloud, new technologies or any other custom networking solution, with SD-WAN enterprises today has the answers to the rising challenges of the new network paradigm – Bandwidth, Cloud Services, applications, user expectations, network visibility and most importantly security.

At Lavelle Networks, our solution ScaleAON allows networking teams to create network segments with Zero errors. Assisted visual aids in the user interface, which allows to create VPN or WAN topology without a single line of actual network interface configuration. ScaleAOn simplifies the configuration and management of network segregation making segmenting of network traffic seamless and scalable.

Source: https://lavellenetworks.com/blog/network-segmentation-best-practices-to-secure-the-portal/

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Use AI To Simplify

Use AI To Simplify

Distractions are the enemy of innovation. In order to be truly innovative, you first need a level of mastery in a given craft, so you can effortlessly command it whenever it’s needed. But no matter how precise a skill set or tool, if you’re distracted with tedious though necessary tasks, it’s easy to lose sight of the big picture.

But what if those tasks were no longer distractions? You could change the world.

Some of the most innovative minds simply removed dull decisions from their days so they could focus on the issues at hand. Albert Einstein, Mark Zuckerberg, and Steve Jobs, for example, all chose to wear the same clothes every day to eliminate a mundane chore. With their relentless precision, those three changed our understanding of the universe and how we communicate with each other.

Similarly, Robotic Process Automation (RPA) removes repetitive functions so a workforce can focus on what they do best rather than on monotonous tasks. As workers concentrate on more complex processes that require human decision-making, their understanding deepens and their expertise grows, empowering them to improve your business, transform, and stay ahead.

WHAT TYPES OF TASKS SHOULD BE AUTOMATED?

When you start implementing RPA into your existing workflow, it’s important to be on the lookout for business processes that are redundant or unnecessarily complex — for example, a procure-to-pay workflow. Many of these tasks don’t necessarily require a high degree of skill and can easily be simplified.

For example, you can set up one bot to retrieve invoices from either a portal or an inbox, while another detects differences between invoices and purchase orders. Add a bot to verify tax amounts, because who wants to make a mistake there? Bots could also route invoices for approval and automatically provide proof of delivery receipts.

And that’s only one workflow.

GOVERNANCE — AN ESSENTIAL INGREDIENT

A center of excellence (CoE) is an absolute necessity when implementing RPA policies, overseeing the design of bots, and assessing implementation. Business leaders can use a CoE to create automation guidelines, identify best practices, and deploy bots. Automating processes without the right planning can quickly go wrong, so a CoE is a critical element in a company’s growth.

A CoE also governs bot maintenance, compliance, and identification of new tasks that can be automated. As your organization starts to see improved efficiency and innovates how the business is run, it’s common to expand what’s automated. That’s when an automation CoE really comes into play.

RPA MAXIMIZES YOUR RETURN

RPA buys your employees time to think of new ways to improve your business. With fewer distractions, your workforce can hone the tools at their disposal and dive deep into any assignment with laser focus. As workers fully engross themselves in their work, innovations will present themselves, changing the entire way you do business.

Our Bot Store makes it easy for you to design or deploy premade software bots and Digital Workers to automate individual or manual tasks and integrate key aspects of legacy systems. And, when combining decision-making cognitive capabilities with artificial intelligence (AI)-enabled bots, you can easily facilitate all of your systems talking to one another.

Spark innovation and jump-start your automation journey with RPA.

Source: https://www.automationanywhere.com/in/blog/changing-the-world-with-automation/use-ai-to-simplify

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5 Critical Requirements For A Digital Workspace

5 Critical Requirements For A Digital Workspace

CHALLENGES OF A DIGITAL WORKSPACE

As the digital workspace continues to transform entire industries, companies are able to adapt to new ways of connecting — to employees and information. Now the digital workspace is expanding to include new technologies like artificial intelligence (AI), which is emerging as the next best way to secure information, handle growing complex threats, and evolve productivity tools. Despite all of the conversations about the digital workspace, it remains challenging for IT leaders to plan for the changes required to make the digital workspace a reality. Many of the skills, tools, and processes used today are based on 20-year-old, PC-based technology. A new approach is needed to make a digital workspace strategy successful.

FROM DEVICE MANAGEMENT TO EMPLOYEE EMPOWERMENT

The requirements for a digital workspace solution start with the employees. This is the most fundamental shift in IT planning and, though simple in concept, requires a different way of thinking and the development of new skills. While yesterday’s tools and processes revolved around devices, they missed the critical connection of how an individual employee moves between devices throughout their workday.

To capture the complete experience, IT must consider:

  • How do employees learn about new applications?
  • How intuitive is the process when using the app for the first time?
  • Is the process different depending on the device or location?
  • Does the app require access to other apps or services, like cameras or local files?
  • When changes are made to the app, does it improve or hurt its usage and adoption?
  • Is the application or its data stored in a public cloud or on-premises?

In a consumer world, app developers are constantly sweating over these design details because adoption is their #1 goal. Now IT can partner with their lines of business to make tool and service adoption their #1 goal as well.

5 CRITICAL REQUIREMENTS FOR A DIGITAL WORKSPACE

The details underlying each requirement will be unique to your business or organization, but each requirement must be met.

The 5 critical requirements identified are as follows. Let’s take closer look –

1) Putting Employee Experience First

Building a strong design culture around the employee experience is critical to meet the demands of the business, as well as the ability to secure corporate data. If lines of business, teams, and individuals believe that IT gets in the way and slows them down, employees will avoid adopting the tools and services designed to protect them. IT must put themselves in a position to design and deliver the productivity experiences employees will use. This takes into account the devices and form factors employees use throughout the day, the locations from which they need to work, as well as providing a level of flexibility and choice that will keep up with the demands of employees and departments.

2) Delivery of Applications —Anytime, Anywhere

The next critical requirement is the ability to deliver any application through the digital workspace experience. “Any application, anytime, anywhere” is a big ask. It doesn’t just mean the latest mobile app on an Android or Apple device, but the 12-year-old Windows app, internally developed Java-based apps that no longer have an internal owner, or the old Excel app with macros that don’t work in recent versions of the program. It also means web apps delivered internally through complex and ever-changing VPN tools, or SaaS apps accessible from anywhere, but with passwords no one can remember.

To transform Windows delivery, applications must be portable across device types, locations, and ownership models.

3) Device Management

Device management is based on the now universal trend that modern operating systems need to be updated on demand, anywhere, from the cloud, in an effort to manage billions of devices at scale and ensure application compatibility for developers. To allow enterprise organizations to effectively manage the experience and security policies of devices, device management APIs, that potentially expose hundreds of policy options and context data for each operating system, have been exposed through device management tools. Device management has been extended to every device operating system: Windows, Mac, Chrome, Android, iOS, and flavors of embedded Linux. There is no question that, in the near future, every enterprise-managed or personally owned device accessing corporate data will be connected to a management platform.

The question is, when? Many organizations have heavily invested in years of tools, skills, and processes revolving around domain and image-based management of PCs and Macs. We believe device management is a necessary requirement for the digital workspace. Device management helps secure access management so there is only one app and one place to go. It also ensures unified endpoint management for a consistently great user experience that is also highly secure.

In the near future, every enterprise-managed or personal device accessing corporate data will be connected to a management platform.

4) Manage Experience and Security

You might have noticed a pattern here. Each of these requirements builds on the one before. Start with the employee and the ability to design a complete experience that extends across all their devices and locations. Then ensure that all their apps are accounted for, and leverage modern device management to make sure you have the ability to deliver and protect those apps across all endpoints and locations.

However, IT can’t proactively drive successful experiences if they can’t measure the adoption of these experiences. This is where insights come in. IT has never been in an ideal position to track the adoption and usage of applications across devices. True insights from data are gained from the ability to spot patterns and trends, identify potential gaps in experience or security, and make recommendations for change.

5) Automate to Succeed at Any Scale

To handle the scale of a digital workspace, automation is critical, whether onboarding a new employee or device, deploying apps, serving up patches and updates, or automating remediation steps to assure an employee’s device is compliant with policy.

These all must be achieved without generating tickets that require administrators or application owners to take manual actions. Automation assures that operational costs are minimized, and removes gaps that could result from inconsistently applying security policies or leaving devices in noncompliant states for too long.

THE DIGITAL WORKSPACE IS HERE TO STAY

Implementing and maintaining an employee-focused digital workspace is critical to supporting new business initiatives and fostering better ways to connect people with data. IT leaders need to lead the charge toward a more efficient, user friendly, and secure digital environment.

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How To Prevent Data Loss Of Your Company?

How To Prevent Data Loss Of Your Company?

Data loss prevention (DLP) solutions are growing in popularity as enterprises look for ways to reduce the risk of sensitive data leaking outside the company. According to an estimate by 2020, 90% of organizations will have implemented at least one form of integrated DLP, up from 50% in 2016. A DLP solution relies on several core technologies that enable its engine to accurately identify the sensitive data that enterprises need to secure and take remediation action to prevent incidents.

IDENTIFY AND CLASSIFY SENSITIVE DATA

The priority in any successful data security strategy should be to understand the sensitivity of your data and it’s location – be it in databases, cloud, file shares, or all of the above – and then to conclude whether or not this data requires protection and how much if it does. Classification of data (Popularly known as data classification) helps by discovering the data first, regardless of its location. It then puts data into relevant buckets of categories, based on various factors such as sensitivity, size, and other factors and creates important policies that regulate, assign and restricts access to this data, and how they can use it. Data classification can help companies immensely in meeting the regulation mandates such as PCI DSS and GDPR. It also helps in protecting intellectual property.

UNDERSTAND DIFFERENT TYPES OF THREATS

Many DLP solutions do not have the ability to understand external threats that put data at risk, they mainly focus on accidental data leakage (The insider threat). The tools that you choose for security must be reactive and have knowledge of external threats such as malware and brute force attacks. High-end DLP solutions are equipped with tools that can identify any external attackers that try to steal credentials and enter the network under the guise of an employee. Threat intelligence is very important in understanding the type of attack. In a scenario where a hacker corrupts an admin’s account – a smart and complete solution will block the admin from moving data or at least encrypt it, based on their unusual behaviors or where they have logged in from. Many security products claim to protect data but are not dynamic and contextually aware of such threats.

SAFETY MEASURES FOR THE ACCIDENTAL INSIDER THREAT

Even with data classification and access controls in place, employees present a great risk to internal data. It is imperative for the IT teams to audit the employees on the level of risk that they present to company data. Some employees will present a greater risk than others. For example, Employees in the finance department may make a tempting target for cybercriminals due to the lucrative data that they process. Employees, on the other hand, with network administrator credentials pose a far higher risk than those with local user access. It is important to understand which employees present a higher risk to data and then to tailor defenses accordingly. In such a manner IT teams can dramatically reduce the threat associated with insiders.

DIVERSIFY BACKUPS

Having more than one backup is always a good practice. 3-2-1 is the golden thumb rule. In this system, the company should have 3 backups of anything that’s very important. They should use at least two different formats for backups, such as on a hard drive or in the cloud. An offsite backup is imperative in case there is damage to your physical office.

ENCRYPT SENSITIVE DATA

Organizations should invest in a backup system or service that automatically encrypts all backups to ensure that sensitive data cannot be accessed by unauthorized persons under any circumstances.

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