In my previous column, I mentioned that software robotics would emerge in a big way to perform repetitive tasks like data entry, validation, service desk chats etc. This will directly affect a very large number of tech jobs. NASSCOM predicts that as much as 25 percent of IT jobs will vanish in three years, but according to Gartner, this figure could eventually go as high as up to 70 percent.
One direct fallout of this will be how quickly the affected IT companies can retrain their workers for new roles. This is where my next trend prediction comes in – online education. The only way to re-skill such a large number of people in a short time, is through online courses. Companies who manage to do this rapidly will stand at an advantage to win the next set of contracts, that require these new skills.
As Arie de Geus, a business theorist, put it – “The ability to learn faster than your competitors may be the only sustainable competitive advantage.”